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FAQ

BEFORE PROCEEDING WITH PAYING FOR COURSES, STREAMS, MERCHANDISE

We use the FONDY payment system. The system uses modern protection against phishing, hacking, fraud, data stealing. Please, before paying on the website, make sure that you have enabled the following functions on the payment card:

  • Double currency conversion
  • 3D Secure
  • Permission to pay for goods on the Internet and abroad
  • There are enough funds on the card
  • You have not exceeded the limit of Internet payments

Please note that your bank may block the payment for other reasons. If you get an error while trying to make a payment on the FONDY page, please contact your bank's technical support and clarify why did they block your payment.

HOW TO SWITCH THE LANGUAGE ON THE WEBSITE

The website is supported in RUSSIAN and ENGLISH languages. The site provides a system for auto-detecting the language by the browser you are using. If suddenly your native language has not been identified correct, you need to click on the language icon in the RIGHT UPPER corner of the screen:

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HOW TO RESTORE PASSWORD

To restore your password, you need to click on LOGIN in the TOP RIGHT CORNER OF THE SCREEN and
then press Forgot your password? in login modal:

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Then enter your E-MAIL and press the "CONTINUE" button:

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A message like this should appear:

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A confirmation email should come to your email inbox, which looks like the picture below:

* sometimes the letter can go to the SPAM section.
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You need to follow the link in the letter to open the section for specifying a new password. Enter your New Password in the form and click the "COMPLETE" button:

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You should receive a notification that the password has been successfully changed:

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HOW TO CHANGE THE VIDEO VOICE LANGUAGE

If the audio language in the Videos does not match yours, you can change it in the lower right corner of the player:

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